Six months ago I walked out of my job as a customer service representative for a large call center. I found I could not handle the stress of answering phones eight hours a day, with not even a brief second to catch my breath between calls. The “Call Center Blues” had gotten me down.
However, life has come full circle for me. I am now working in the same building, with one important difference. Just as I did before, I am sitting at a computer in a little cubicle. The difference is that this time I do not have to answer the phone. I will only be doing data entry work, which delights me to no end.
Many of your customers will be appreciative of the service you provide. If you give them the information they need, solve a problem, deal with their complaint, or order their product, they may even thank you. On the other hand, some people are yelling when you answer the phone. They are already mad, and they need to vent to someone, even though you personally had nothing to do with the situation. You are representing your company, however, so it is your job to calm the person down so you can help them. Therefore it is important that you do not take anything said personally. If you aren’t able to develop a thick skin, you might not want to work for a call center tijuana near Tijuana, Baja California.
(3)For this to happen, so-called “quality checklists” must contain more than hollow terms. They need definitions. The phone phenomena that are discussed need to be defined objectively and behaviorally. For example, I’ve seen numerous score sheets that use the term, “sincerity.” This is a dumb category to begin with, because the link between someone sounding sincere and getting great customer results is tenuous, but more important how can Bill tell when someone is sincere? Is he omniscient, all-seeing, able to enter others’ hearts and souls at will? If we define sincerity objectively, however, as the rep’s VOICE behaving a certain way, doing certain things while avoiding others; or as a customer’s VOICE doing certain things or saying certain words, in response, we move onto more solid ground.
12) Not using a P.S. Many busy surfers will jump right to the end of your webpage and read the P.S.(s). If they were somewhat pre-sold before they arrived at your page, many will go ahead and purchase at that time. Use the P.S.(s) to restate your offer, emphasize the guarantee, showcase your bonuses, and to emphasize any scarcity factor in the offer.
A well-written webpage is so pivotal to the sales process, that many professional copywriters will often rewrite bad sales letters. When they discover great products that they KNOW would sell if the products”owners just had better copy, they will often rewrite bad sales letters, pre-sell the products, and then send the “ready-to-buy” customers directly to the order form.
This process is repeated several times. Never does the technician offer to take the PC back. They don’t make money on returns. Finally you run out of patience and escalate. After going through several levels, you finally make such a nuisance of yourself they direct you to return the unit and replace it. Of course, there is some risk you may get another lemon but not likely.
These are the most popular call center services. Integra Global Solutions is a company that also offers them and more. You can check them out and find out if it will work for you.