Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience with your product. This begins with the relationship your company cultivates with a customer.
It doesn’t matter what business you’re in. You can use these Telus webmail down models in your business also. Just be a little creative to see how to best implement these strategies in your business today.
Further, for a starter its better to start with limited services . This will help in getting a solid support base, and as the company grows keep adding new services. Also update tutorials, and problem solvers as new services are added.
Review your service recovery plans, policies and implementation. Loyal customer services are worth retaining. Short-term costs, effort or embarrassment are a small price to pay for long-term purchases, profits and support.
Business week compiled a list of the top 25 customer service companies. Shop one or two of those companies and test their customer service against your customer service. No one ever thrills 100% of the people 100% of the time; however, that remains a worthy goal.
The support determines the customer retention factor, which is deciding factor for the company’s growth . Hence it should not be neglected . Its okay to try your luck with 50 or so clients at hand . But once your client base grows over 100, get a proper system running . If you are not familiar with systems involved, contact any outsourced tech support company and get a single tech from there to get the system ready . You just need a dedicated tech for 12 hours to install the system for you . Make sure that you get the following services done by the tech.
When was the last time you did a blind test of your own customer service? Call and purchase something from your own company. Call and speak to your own customer service. Granted, if you are a sole entrepreneur or a new owner of a network marketing business, this will be challenging. If you are that new or that size company, you probably have more time to focus on exceptional service to each of your clients. The old golden rule “do unto others and you would have them do unto you” never goes out of style.
This is a lot of power and positives coming from simple introductions and learning customers’ names. Stop throwing your power away and complaining you have none.