Have you ever called customer service to a company, and you were transferred to another country? Well, if you have, then you have seen outsourced customer service in action. This is pretty much where a company hires a third party company to take care of the functions of their customer service department. Since it’s cheaper to start up businesses in other places, besides the United States, you normally see these outsourced customer service centers set up in places like India. In the end, it ends up saving everyone money. Thus, this means that outsourced customer service centers could be just want you are looking for.
The main problem you are going to have with the outsourced customer service centers is the fact that people sometimes do not like talking to people that are out of country. Whenever they call customer service, they want to be able to understand what is going on, and they want to be able to understand it clearly. Although all the people that work for these outsourced customer service call centers are well trained and can speak English, at times it can still be hard to understand them.
Some have the tinted film placed on the window, many have a crocheted or leather braided stick shift cover. Many are religious and have signs, decals, and small hanging posters of the Virgin Mary, lots of crosses hang from rear view mirrors and dashboard knobs. I feel safe and protected. Who wouldn’t? I feel that I am in good hands. There is one driver that does not have any religious items, the only thing he has to reflect his personality is a small sign with a silhouette drawing of a naked woman dancing on a stripper pole. In Spanish it said “yo apoyo soltera mamas”, I thought I figured it out, then went to look it up on Google translate, I was right. It said “I support single moms”. Interesting that someone created that sign, which depicts and assumes single moms as working in the men’s clubs.
The product needs to be consumable. This came to me after I joined an MLM that sold alarm systems. After you’ve sold one, that buyer isn’t going to be back for any repeat sales.
2) The site has no email capture mechanism. Most honest copywriters will tell you that in most Internet marketing type niches, a 1-2% response rate to a sales letter is VERY respectable. You’ve worked very hard to get visitors to your site, and if you completely ignore the 98% who don’t buy you’re not going to be in business very long.
One way you can survive your stint in a call center tijuana near Tijuana, Baja California is the ability to relax and let most things slide. With any customer service related industry, it is inevitable that you will come across a difficult customer. They would probably be rude, impatient and loud. Getting screamed at, cussed out and having the phone slammed down on your ear are events that are far from unbelievable. You need to develop a thick skin and the patience of a saint in order to excel at the job.
Next comes the one-time-offers. The customer is automatically shown up to 5 one-time-offers. 1st product costs $37, 2nd costs $197, 3rd costs $497, 4th costs $1,997, and 5th costs $5,000. Believe it or not, but there are customers who will go all the way through this funnel and buy to the end.
Be flexible, learn the tips of the trade and not only will anybody be able to displace you, but more importantly you will become an asset that they can’t do without.